:root{--azul:#1d4ed8;--azul-esc:#1e3a8a;--fundo:#f3f4f6;--borda:#d1d5db;--txt:#111827;--cinza:#6b7280}
*{box-sizing:border-box}
body{margin:0;font-family:system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;background:var(--fundo);color:var(--txt)}
.topo{display:flex;align-items:center;gap:24px;background:var(--azul-esc);color:#fff;padding:10px 24px}
.topo a{color:#fff;text-decoration:none}
.topo nav{flex:1;display:flex;gap:16px}
.usuario{display:flex;align-items:center;gap:12px}
.usuario small{opacity:.8}
.usuario form{margin:0}
.marca{font-weight:700;font-size:1.2rem}
.marca span{font-weight:400;opacity:.85}
.marca.grande{font-size:2rem;text-align:center;color:var(--azul-esc);margin:0 0 4px}
.conteudo{max-width:1100px;margin:24px auto;padding:0 16px}
.centro{min-height:100vh;display:flex;align-items:center;justify-content:center;flex-direction:column;padding:16px}
.cartao{background:#fff;border:1px solid var(--borda);border-radius:10px;padding:24px}
.login{width:100%;max-width:380px}
.sub{color:var(--cinza)}
label{display:block;margin:14px 0 0;font-size:.9rem;font-weight:600}
input{width:100%;padding:10px;margin-top:6px;border:1px solid var(--borda);border-radius:6px;font-size:1rem}
input:focus{outline:2px solid var(--azul);border-color:var(--azul)}
.btn{display:inline-block;margin-top:18px;padding:10px 18px;background:var(--azul);color:#fff;border:0;border-radius:6px;font-size:1rem;cursor:pointer;text-decoration:none}
.btn:hover{background:var(--azul-esc)}
.btn-sec{background:#fff;color:var(--azul-esc);border:1px solid var(--borda);margin-top:0}
.btn-sec:hover{background:#e5e7eb}
form .btn{width:100%}
.usuario .btn{width:auto;padding:6px 12px}
.aviso{width:100%;max-width:380px;padding:10px 14px;border-radius:6px;margin-bottom:14px}
.conteudo .aviso{max-width:none}
.aviso-erro{background:#fee2e2;color:#991b1b}
.aviso-ok{background:#dcfce7;color:#166534}
.grade{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:16px;margin:20px 0}
.atalho{text-decoration:none;color:var(--azul-esc);font-weight:600;text-align:center}
.atalho:hover{border-color:var(--azul)}
/* ---- Fase 2: listas e formulários ---- */
.barra{display:flex;flex-wrap:wrap;gap:10px;align-items:end;margin:14px 0}
.barra label{margin:0;flex:1;min-width:140px}
.barra .btn{margin:0;width:auto}
.titulo-linha{display:flex;justify-content:space-between;align-items:center}
.titulo-linha .btn{margin:0}
table{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--borda);border-radius:10px;overflow:hidden}
th,td{padding:10px 12px;text-align:left;border-bottom:1px solid #e5e7eb;font-size:.92rem}
th{background:#f9fafb;font-size:.8rem;text-transform:uppercase;color:var(--cinza)}
tr.inativo td{color:#9ca3af}
td.acoes{white-space:nowrap}
td.acoes form{display:inline}
.acoes .btn{width:auto;margin:0 0 0 4px;padding:5px 10px;font-size:.85rem}
.selo{display:inline-block;padding:2px 8px;border-radius:99px;font-size:.75rem;background:#dcfce7;color:#166534}
.selo.off{background:#e5e7eb;color:#4b5563}
.selo.azul{background:#dbeafe;color:#1e40af}
.form-largo{max-width:720px}
.linha2{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}
@media(max-width:640px){.linha2{grid-template-columns:1fr}}
select{width:100%;padding:10px;margin-top:6px;border:1px solid var(--borda);border-radius:6px;font-size:1rem;background:#fff}
.check{display:flex;gap:8px;align-items:center;font-weight:400}
.check input{width:auto;margin:0}
.dica{font-size:.8rem;color:var(--cinza);font-weight:400}
.vazio{padding:24px;text-align:center;color:var(--cinza)}
/* ---- permissões ---- */
fieldset.perm{border:1px solid var(--borda);border-radius:8px;margin:18px 0 0;padding:6px 14px 14px;background:#f9fafb}
fieldset.perm legend{font-weight:700;padding:0 6px}
.grupo-perm{margin:12px 0 2px;font-size:.78rem;text-transform:uppercase;color:var(--cinza);font-weight:700}
/* ---- Fase 3: chamados ---- */
textarea{width:100%;padding:10px;margin-top:6px;border:1px solid var(--borda);border-radius:6px;font-size:1rem;font-family:inherit;resize:vertical}
.badge{display:inline-block;min-width:20px;padding:1px 7px;border-radius:99px;font-size:.75rem;font-weight:700;text-align:center;background:#dc2626;color:#fff;vertical-align:middle}
.badge[hidden]{display:none}
.badge-cinza{background:#6b7280}
.badge-novo{background:#dc2626}
.aviso-alerta{background:#fef3c7;color:#92400e;max-width:none;border:1px solid #fcd34d}
.toast{position:fixed;right:20px;bottom:20px;background:#111827;color:#fff;padding:14px 18px;border-radius:8px;box-shadow:0 6px 20px rgba(0,0,0,.3);z-index:50}
.toast[hidden]{display:none}
.chips{display:flex;flex-wrap:wrap;gap:8px;margin:12px 0}
.chip{padding:5px 12px;border-radius:99px;background:#fff;border:1px solid var(--borda);color:var(--txt);text-decoration:none;font-size:.85rem}
.chip.on{background:var(--azul);color:#fff;border-color:var(--azul)}
.chip b{opacity:.7;margin-left:3px}
table.clicavel tr:not(:first-child){cursor:pointer}
table.clicavel tr:not(:first-child):hover td{background:#f0f6ff}
tr.nova td{background:#fffbeb;font-weight:600}
.st{display:inline-block;padding:2px 9px;border-radius:99px;font-size:.78rem;font-weight:600;white-space:nowrap}
.st.grande{font-size:.95rem;padding:5px 14px}
.st-nao_atendido{background:#fee2e2;color:#991b1b}
.st-em_atendimento{background:#dbeafe;color:#1e40af}
.st-respondido{background:#dcfce7;color:#166534}
.st-terceirizado{background:#ede9fe;color:#5b21b6}
.st-aguardando_financeiro{background:#fef3c7;color:#92400e}
.st-fechado{background:#e5e7eb;color:#374151}
.prio{font-size:.8rem;font-weight:600}
.prio-baixa{color:#6b7280}.prio-media{color:#2563eb}.prio-alta{color:#d97706}.prio-urgente{color:#dc2626}
.info{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:14px;margin:12px 0 20px}
.info small{display:block;color:var(--cinza);font-size:.72rem;text-transform:uppercase;margin-bottom:2px}
.linha-tempo{display:flex;flex-direction:column;gap:10px;margin-bottom:20px}
.msg{max-width:78%;padding:10px 14px;border-radius:10px;border:1px solid var(--borda);background:#fff}
.msg.cli{align-self:flex-start}
.msg.eq{align-self:flex-end;background:#eff6ff;border-color:#bfdbfe}
.msg.nota{align-self:flex-end;background:#fefce8;border-color:#fde68a}
.msg .cab{font-size:.78rem;color:var(--cinza);margin-bottom:4px}
.msg .txt{white-space:pre-wrap;word-break:break-word}
.evento{align-self:center;font-size:.78rem;color:var(--cinza);background:#e5e7eb;padding:3px 12px;border-radius:99px}
.acao{margin:14px 0}
.linha-botoes{display:flex;gap:16px;align-items:center}
.linha-botoes .btn{width:auto}
.acoes-extra{display:flex;flex-direction:column;gap:10px;margin:14px 0}
details.cartao{padding:12px 18px}
details summary{cursor:pointer;font-weight:600}
details form{margin-top:8px}
/* ---- Fase 4: relatórios ---- */
.abas{display:flex;gap:8px}
.filtros{margin:14px 0}
.filtros .campos{display:grid;grid-template-columns:repeat(auto-fill,minmax(170px,1fr));gap:0 14px}
.filtros .campos label{margin-top:10px}
.presets{display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.filtros .linha-botoes{margin-top:14px;flex-wrap:wrap}
.filtros .linha-botoes .btn{margin:0}
.kpis{display:grid;grid-template-columns:repeat(auto-fill,minmax(190px,1fr));gap:12px;margin:14px 0 20px}
.kpi{background:#fff;border:1px solid var(--borda);border-radius:10px;padding:14px 16px}
.kpi small{display:block;color:var(--cinza);font-size:.74rem;text-transform:uppercase;letter-spacing:.02em}
.kpi b{display:block;font-size:1.7rem;margin-top:4px;color:var(--txt)}
.kpi span{font-size:.78rem;color:var(--cinza)}
.graficos{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin-bottom:24px}
.grafico h3{margin:0 0 10px;font-size:1rem}
.grafico h3 small{color:var(--cinza);font-weight:400}
.grafico.larga{grid-column:1 / -1}
.cv{position:relative;width:100%}
@media(max-width:820px){.graficos{grid-template-columns:1fr}}
.paginacao{display:flex;gap:16px;align-items:center;justify-content:center;margin:18px 0}
.paginacao .btn{width:auto;margin:0}
@media print{.topo,.filtros,.abas,.toast,.acoes,.btn,.paginacao{display:none!important}body{background:#fff}.conteudo{max-width:none;margin:0}.cartao,table{border:0}}
/* ---- ajustes de layout ---- */
.topo nav{flex-wrap:wrap;gap:6px 16px}
.topo nav a{white-space:nowrap}
.topo{flex-wrap:wrap}
@media(max-width:820px){
  table{display:block;overflow-x:auto;-webkit-overflow-scrolling:touch}
  .topo{gap:8px 14px;padding:10px 14px}
  .usuario{width:100%;justify-content:space-between}
  .titulo-linha{flex-wrap:wrap;gap:8px}
}
/* ---- anexos ---- */
.anexo-campo{margin:12px 0 4px}
.anexo-campo input[type=file]{padding:8px;background:#f9fafb;border-style:dashed}
.anexo-lista{font-size:.85rem;margin-top:6px}
.anexo-erro{color:#b91c1c;font-weight:600}
.anexos{display:flex;flex-wrap:wrap;gap:10px;margin-top:10px;align-items:flex-start}
.anexo-img{display:flex;flex-direction:column;gap:3px;width:140px;font-size:.72rem;color:var(--cinza);text-decoration:none;word-break:break-all}
.anexo-img img{width:140px;height:100px;object-fit:cover;border:1px solid var(--borda);border-radius:6px;background:#fff}
.anexo-arq{display:inline-block;padding:6px 10px;border:1px solid var(--borda);border-radius:6px;background:#fff;color:var(--azul-esc);text-decoration:none;font-size:.85rem}
.anexo-arq:hover,.anexo-img:hover img{border-color:var(--azul)}

/* ---- busca global (topo, equipe) ---- */
.busca-topo{display:flex;margin:0}
.busca-topo input[type=search]{width:240px;max-width:100%;padding:7px 12px;border:1px solid transparent;border-radius:6px;font-size:.9rem}
@media(max-width:820px){.busca-topo{width:100%}.busca-topo input[type=search]{flex:1;width:auto}}

/* ---- meu perfil ---- */
.meu-perfil{text-decoration:none;border-bottom:1px dotted rgba(255,255,255,.6)}
.meu-perfil:hover{border-bottom-style:solid}
.dados{display:grid;grid-template-columns:160px 1fr;gap:8px 16px;margin:0 0 12px}
.dados dt{color:var(--cinza);font-size:.9rem}
.dados dd{margin:0}
.lista-perm{margin:0;padding-left:18px}
.sub{font-size:1.05rem;margin:0 0 12px}
@media(max-width:640px){.dados{grid-template-columns:1fr}.dados dt{margin-top:6px}}

/* ---- avaliação do atendimento ---- */
.estrelas{display:inline-flex;flex-direction:row-reverse;gap:2px;margin:4px 0 10px}
.estrelas input{position:absolute;opacity:0;width:1px;height:1px}
.estrelas label{font-size:2rem;line-height:1;color:#d1d5db;cursor:pointer;padding:0 2px}
.estrelas input:checked ~ label,.estrelas label:hover,.estrelas label:hover ~ label{color:#f59e0b}
.estrelas input:focus-visible + label{outline:2px solid var(--azul);border-radius:4px}
.nota-estrelas{color:#f59e0b;letter-spacing:1px;white-space:nowrap}
.nota-estrelas.nota-baixa{color:#dc2626}
.avaliacao h3,.avaliacao-feita h3{margin:0 0 8px;font-size:1.05rem}

/* ---- subcategoria / dados do equipamento ---- */
.equip-box[hidden],.eq-extra[hidden],.eq-outro[hidden],.eq-modelo[hidden],.eq-serie[hidden],.eq-paginas[hidden],.eq-obs[hidden]{display:none!important}
.eq-extra{border:1px solid var(--borda);border-radius:8px;margin:4px 0 12px;padding:10px 14px 2px;background:#f9fafb}
.equip-edit summary{cursor:pointer;font-weight:600;margin-bottom:6px}
.equip-edit summary small{font-weight:400;color:var(--cinza)}
/* ---- tela de categorias (cartões) ---- */
.cat-card{background:#fff;border:1px solid var(--borda);border-radius:10px;margin:0 0 16px;padding:14px 16px}
.cat-card.inativo{opacity:.7;background:#f9fafb}
.cat-card>header{display:flex;flex-wrap:wrap;align-items:center;gap:8px 14px;margin-bottom:8px}
.cat-card>header h2{margin:0;font-size:1.15rem;flex:1;min-width:200px}
.cat-acoes,.sub-acoes{display:flex;flex-wrap:wrap;align-items:center;gap:6px}
.cat-acoes form,.sub-acoes form{margin:0}
.btn-mini{width:auto;margin:0;padding:4px 10px;font-size:.85rem}
.cat-card form.mover{display:flex;gap:4px;padding:0;background:none;border:0;margin:0}
.subs{list-style:none;margin:0;padding:0;border-top:1px solid var(--borda)}
.subs>li{padding:8px 0;border-bottom:1px solid #eef0f3}
.sub-linha{display:flex;flex-wrap:wrap;align-items:center;gap:6px 12px}
.sub-linha .nome{flex:1;min-width:180px;font-weight:600}
.sub-linha.inativo .nome{text-decoration:line-through;color:var(--cinza)}
.tags{display:flex;flex-wrap:wrap;gap:4px}
.tag{font-size:.72rem;background:#e0e7ff;color:#3730a3;border-radius:99px;padding:2px 8px}
.cat-card details{margin-top:8px}
.cat-card details>summary{cursor:pointer;color:var(--azul);font-size:.9rem}
.cat-card details form{margin-top:8px;padding:10px 12px;background:#f9fafb;border:1px solid var(--borda);border-radius:8px}
.cat-card .opcoes{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:2px 16px;margin:8px 0}
.cat-card .vazio{color:var(--cinza);font-size:.9rem;border:0}
.obs-equip{white-space:pre-wrap;margin:0}
.btn-perigo{color:#b91c1c;border-color:#fca5a5}
.btn-perigo:hover{background:#fef2f2}

.logo-emp{height:30px;max-width:140px;object-fit:contain;vertical-align:middle;margin-right:8px;background:#fff;border-radius:4px;padding:2px}
.logo-login{max-height:72px;max-width:220px;object-fit:contain}
.rodape{text-align:center;color:#94a3b8;font-size:.75rem;padding:18px 0 22px}
.barra-titulo{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}
.opcao{display:flex;gap:10px;align-items:flex-start;font-weight:400}
.opcao input{width:auto;margin-top:4px;flex:none}
.icone-perfil{display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:50%;
  background:rgba(255,255,255,.16);color:#fff;text-decoration:none;border:1px solid rgba(255,255,255,.35)}
a.icone-perfil:hover{background:rgba(255,255,255,.3)}